How technology is enabling legal services to evolve

With all that has happened since the global pandemic began, all businesses are pivoting to continue operations. The legal field is no different. While in-person court hearings may have decreased, and meetings have gone virtual, legal services are still needed around the world. Lasting impacts that the COVID-19 pandemic will have on how we think about the delivery of legal services remain to be unseen. 

What has changed?

Most family lawyers have already adjusted how they operate their legal practice in some form or another.  Firms have begun adopting more online strategies and cloud technologies to support remote work in a secure fashion, not only for their clients but for internal work as well. If the past few years have taught us anything, it’s that some of these shifts may very well be permanent. Clients have begun using technology more during the pandemic and expect to do so going forward. Many say they prefer not only virtual meetings but sharing documents electronically and electronic payments. While the changes have been made due to safety precautions, clients are growing accustomed to the ease, convenience, and time-saving benefits of electronic solutions. 

Client-Centered law firms

When a client hires you, obviously they are hoping for a verdict in their favor. The pandemic is responsible for a good deal of changes in client expectations. This shift has slowed the legal mindset of winning secures the new clients, but also focuses on the entire experience of working with a lawyer. Positive reviews online, referrals, success rate, data, flexibility, transparency, and cost all play into a client’s decision on who they want to work with. Clients are looking for a new format for legal services and the innovations lawyers implement now will be relevant today and after the pandemic. 

Technology increases revenue

Statistics show that attorneys with client portals had more clients and more revenue over the past year. Various streams of income typically play to the advantage of those running businesses. While sound technology solutions and solid infrastructure come with a price tag, the investment is proving to be well worth the expense. 

Building a versatile family law practice will ensure that your clients are fully supported and your staff is prepared to answer the challenge.